Feedback in Zeda.io is any communication you receive directly from customers or via customer-facing teams (Support team, Customer Success, Sales, etc.) that acts as product feedback, bug report, feature request, or even a product idea.
It is essential for product teams to have a single view of all incoming feedback around their product to be able to know more about customer pain points, identify opportunities for building new features, and in general, make better, more data-driven product decisions.
The feedback dashboard in Zeda.io helps you do just that, and with the import via CSV option, you can bring in all your historical data, which is scattered at multiple places, into one single place.
Instructions to import
👉 Step-1
Navigate to the feedback dashboard
👉 Step-2
Click on the "Import CSV" option within "Actions" menu on top right.
👉 Step-3
Upload your CSV file and click on "Map columns" button.
👉 Step-4
After selecting your file, you will see "Column Mapping" screen.
Here, you need to match the columns in your CSV file with the corresponding fields of the feedback in Zeda.io.
Use the dropdown menus to select the appropriate fields for each column.
You can also define custom fields in Zeda.io to map fields from csv.
👉 Step-5: Click on the import button to import feedback on the uploaded file.
👉 Step-6: The feedback in the selected file will be imported.
📌 Note:
Flexibility to import up to 1000 records
Supported format .csv
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