Field Name

Description

Title

The title is a one-line description of the feedback.

Description

The description contains the entire feedback/feedback notes shared by a customer or any teammate.

Source

The source from which the feedback came into Zeda.io. Possible values are Customer portal, Widget, Dashboard, or any one of the integrations.

Status ( Available only in open and Resolved view)

The status of the feedback is also visible to the customer. There are default values provided for this - Under consideration, In progress, and Completed and these are completely configurable from settings.

Tags

Tags will enable you to qualify your feedback for different product managers, product/business lines, product teams, etc.

Assignee

The product manager is responsible for grooming, qualifying, and acting on this feedback. This is usually the PM who is managing the products the feedback relates to.

Creator

The customer/teammate who submitted the feedback.

Created At

The time at which feedback was submitted to your Zeda.io workspace.

Type

Feedback types like Feature requests, Bugs, Feedback, Idea. This is completely customizable from settings for your own use.

Vote

The total number of customers and teammates who have upvoted on feedback. Upvoting is available from the customer portal, widget, and the Zeda.io feedback dashboard.

Features

The aligned features will be shipped to act on the respective feedback. You can link one or more than one feature to single feedback.

Customers

The customer profiles who have asked for the same feature request/bug/feedback to be acted on. This will give your team a high-level idea about how much value you can drive by acting on the feedback.

Contact

The contact who has requested the feature/bug/feedback.

Prioritization

You can prioritize your feedback with standard frameworks like RICE, Value-Effort, or any custom framework as required.