Zeda.ioâs dynamic insights dashboard helps you cut through the noise and gain a clear, real-time view of what your customers are actually saying or what they truly need.
Quick terminology: Think of âProduct Areasâ as the locations of potential issues (e.g., Integrations, Navigation, etc.) and âInsightsâ as the specific problems encountered (e.g., issues with Salesforce authentication). Use product areas to pinpoint where problems may lie and insights to understand the nature of these problems.
1) To get started, letâs start with the first tab that gives you an âOverviewâ of what your customers are saying - in real time.
a) Here, take a quick look at real-time customer insights with a sneak peek into-
Insights with Highest Feedback Linked
Insights on Most Affected Customers
Insights on Highest Revenue Impacted
Insights around Most Negative Reactions
Insights around Top Complaints
Insights around Top Requests
Frequently Asked Questions
You can click on any of these reports to dive into the insight details and analyze the data based on your requirement.
b) You can also filter these dynamic insights based on last 7 days, 30 days or 90 days.
c) On the right of your Overview screen, youâll see the most critical product areas that need your focus right now - with an emphasis around how many and which product areas are trending.
2) Under the âSaved itemsâ tab, you will get a sneak peek into ready-to-use reports and the option to custom -create & save your own reports to track your problem statements.
a) On the top of the screen, you will see four readymade reports around top complaints, top requests, opportunities and churn reasons â that will give you a head start into your VoC research. Click on any of these insight reports to view the top feedback highlights, revenue impact, etc. associated with it.
b) Below the readymade reports, you will see a section to create and save your own reports based on any criteria you choose (source, intent, product area, revenue impact, most talked about, etc.)
3) Under the âManagementâ tab, you can manage your insight and product area taxonomy with ease.
Simply click on the 3 dots next to Product areas & Insights and select âCreate product areaâ to add any area that is relevant to your product terminology.
A side-panel slides in where you can enter the details (name, description, etc.) for creating your own product area.
Zeda.ioâs Dynamic Insights Dashboard helps you to stay ahead of customer expectations, ensuring that your product remains competitive and relevant. With real-time insights guiding your decisions, youâre better equipped to anticipate trends and respond to changes in customer needs promptly.
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