Introduction:
Integrating Zeda.io with Intercom allows you to seamlessly collect feedback from your customer conversations on Intercom.
Setting up Zeda.io workspace with Intercom
Navigate to Workspace Settings > Integrations > Intercom
Click on "Connect” and follow the prompts to authorize Zeda.io to access your Intercom workspace.
Once connected, a default tag - zeda-feedback - will be created in both Zeda.io and Intercom.
Import Historical Data
We offer a one-time import feature that enables you to transfer any of your closed support tickets from up to the last 60 days into Zeda.io.
Go to Intercom settings. Click on the Import button.
Choose the number of days, up to a maximum of 60, for which you want to import historical data.
Send Intercom conversations as feedback
The
ZEDA.IOapp will appear in the right-hand section of the Intercom inbox.Open the desired conversation in Intercom.
In the
ZEDA.IOapp section, click onSend to Zeda.io. The entire conversation will be sent to Zeda.io as feedback.
Auto-capture insights from customer conversations
You can enable the auto-capture feature in Zeda.io. When this feature is enabled, a feedback entry is automatically created in Zeda.io every time a conversation is closed in Intercom.
Go to Intercom settings, and toggle the “Enable auto-capture of insights” to On.
Create feedback by tagging an Intercom message
Upon successful integration, the default tag that is created can be attached to any message within a conversation on Intercom.
Go to the desired message in the Intercom conversation. Attach the tag to the conversation.
When this tag is attached to a message, it automatically creates feedback for that message in Zeda.io.
That's it! You're all set to integrate Zeda.io with Intercom and make the most out of your customer feedback. Happy integrating!
📌 Note: The tag can be customized as per your need. If you need to customize this tag, you must do so from within Zeda.io’s settings.