Zeda’s Notification system ensures you stay on top of all the important activities. With notifications sent across multiple channels, you can get a sense of what happened over the week/day and be well-briefed about it. You get actionable insights from the notifications and partake in changes by navigating directly to the referred entity.
In this article we cover👇
Notification hierarchy system -
As a Creator of an entity, you will receive notifications on the tracked events. (Workspace members, Customers)
As an Assignee of a request/feature, you will receive a notification on the updates made on the entity. (Workspace members)
As an Editor, you get a notification while editing or updating an entity. (Workspace members)
As a Customer, they get notified when they're tagged to a Feedback request.
Ps: This red dot from the above image denotes that you’ve unread notifications.
Types of notifications in Zeda -
You receive two types of notifications - via email and in-app. And furthermore, you can enable slack notifications - read more on the integrations available. Both types send notifications on important entities and updates you want to follow.
Important - where you're directly involved (assigned, reply on a comment) on an entity.
Updates - more like updated changes on the entity.
Functionalities of notifications -
You can Archive a notification
You can opt-out of notifications on other channels like Slack, and email on the entity level for each unique user in an individual workspace
You can put a day-end reminder for any notifications to see as a list later
You can “Mark as read” for notification where you’re the entity owner
You can “reply to comments” directly from notifications (could be picked later when we have a more clear understanding of different entities it can imply)
You can unfollow notifications in case you're not part of the feedback/feature anymore
You can get a summary of notifications on an entity level on a full-view page
Notification Lists across different modules -
Here’s a list of events we trigger across modules.
✅- Events we support
🙈- Events yet to be supported
🚫- Events non-relevant for that particular module
Lastly, in case you would like to opt out of marketing notifications from Zeda, you could navigate to your profile and un-select the marketing activity check box.
💡 In case you have got a specific query to ask, you know where to find us 👉