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Integrate Zeda.io with Zendesk
Integrate Zeda.io with Zendesk

Submit your support tickets, including product feedback, feature requests, ideas, or bug reports, directly to your product team via Zeda.io.

Vaibhav Devpura avatar
Written by Vaibhav Devpura
Updated over a week ago

Zendesk integration will enable your support and product teams to collaborate effectively by converting support tickets with product feedback, feature requests, ideas, or bug reports into requests on Zeda.io

How our integration helps

  1. Easily transfer support tickets from Zendesk to Zeda.io by simply tagging the ticket or setting up your custom triggers.

  2. Import all historical feedback from Zendesk to Zeda.io

Setting up Zeda.io workspace with Zendesk

  1. Navigate to Workspace Settings > Integrations > Zendesk

  2. Click on the connect button and fill in your Zendesk account details

Zendesk URL - This is the URL for your Zendesk account.

Email - Please provide email id of an admin user in your Zendesk account.

API token - You can generate an API token in your Zendesk account as per the details mentioned here.

And voila, your Zendesk setup is complete. Now you can head over to your Zendesk account to start sending tickets to Zeda.io

How to send tickets to Zeda.io

  1. Log in to your Zendesk account and select the ticket you want to transfer to Zeda.io.

  2. Add the zeda-feedback tag to update the ticket.

Once you update the ticket with the tag, a feedback item will be created in Zeda.io, including a link back to the original ticket.

💡 Note: This is the default trigger set up during the integration of Zendesk with Zeda.io. To customize when tickets are to be sent to Zeda.io, please refer to the How to customize zendesk trigger section.

How to customize zendesk trigger

You can configure custom triggers to determine when tickets are sent to Zeda.io.

  1. Go to Zendesk settings. Click on Go to Zendesk button.

  2. You can configure your own rules for the trigger under Conditions section

💡 Note: The fields specified in the Action section are captured for each ticket. Please do not update these fields.

Import your historical data

We offer a one-time import feature that enables you to transfer any of your closed support tickets from up to the last 60 days into Zeda.io

  1. Go to Zendesk settings. Click on the Import button.

  2. Choose the number of days, up to a maximum of 60, for which you want to import historical data.

💡 In case you have a specific query to ask, you know where to find us 👉

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