Zendesk integration will enable your support team and product team to collaborate effectively by converting support tickets with Feature requests, Feedback, or Ideas into requests on the Zeda.io requests portal.
Integration actions
Connect your Zendesk account with your Zeda.io workspace
Forward support tickets in Zendesk that contain product feedback, feature requests, or an idea to your Zeda.io workspace
Setup
To start forwarding support tickets to your Zeda.io workspace, please follow the below steps -
Connect your Zeda.io workspace and your Zendesk account
Navigate to Zeda.io Workspace Icon > Settings > Integrations > Zendesk
Click on the Connect button next to the Zendesk card on this page to start setting up the details -
Zendesk URL - This is the URL of your zendesk account
Email - Please use the email_id which has admin access to your Zendesk account
API Token - You can generate an API token in your Zendesk account as per the details mentioned here.
Once you have connected your Zendesk account successfully, you can head over to your Zendesk account to start sending tickets to Zeda.
Create requests in Zeda.io from Zendesk
In this case, if your support team receives a ticket in Zendesk and identifies that it contains a feature request, a product bug, or product feedback, they can update the ticket with the appropriate tags "Zedafeedback, Zedabug, Zedafeaturerequest"
When this happens, a request will be automatically created in your Zeda.io workspace with the exact details and source = Zendesk.
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