Once a request lands in the Feedback section, it will be available for Admins, Creators and Collaborators to take a view or work on. Admins and Creators will be able to take action on requests to prioritise and work on.
Adding or editing details of the request
In a request on the request details form you can edit:
Description: Click on the description to start editing it
Link to the product: Link the request to a product. Check out the dedicated help document on linking requests to a product here.
Link to feature: Link the request to a feature. Check out the dedicated help document on linking requests to a product here.
Customers: Add customers who have similar requests, or remove existing ones
Type: Change the type of request
Status: Change the status of the request as you keep working on it
Assignee: Assign the request to a member in the workspace so they are responsible for the work on it
Label: Add labels to better categorise requests
Comment: Comment to clarify or communicate issues with request posters
Prioritising requests in Feedback
Deciding what to pick next from your Feedback is always an important task in any organisation. Make better-informed decisions by prioritising requests using pre-defined frameworks.
Head over to Feedback settings from Workspace settings → Modules → Feedback, or by directly clicking on the settings icon on the feedback screen
Go to the ‘Prioritisation’ section on Feedback
Here choose an existing prioritisation framework or create a new one
Once you have chosen a framework of your choice, head back to the feedback module
Open a request and switch to the ‘Prioritisation’ tab
You will see the selected framework’s name here and the fields under it
Enter the appropriate values for every field in the framework and the score will be automatically calculated
Repeat the process for all the requests you may want to prioritise
On the list view of requests, sort by ‘Score’ to find the requests you should start working on