The feedback Module is a place to collect all your requests from multiple sources into one place. Internal teams (CSM, Sales, Support, Product, Marketing, Executive, Engineering, Designers, etc.) can use this space to give feature requests, feedback, discuss, plan, decide, collaborate, and view the request update in a company.
Submitting a request in Feedback Module
Head over to Feedback module on the dashboard of your workspace
On the top left, click on the ‘Add request’ button and a request form will open up
Fill up this request form with all the relevant details
Title: Title of your request
Description: Detailed description of the request
Customers: The customers that have requested this
Type: The type of request this is. eg. Feature request, feedback, bug
Attachment: Any file that you may feel will add value and give a further description to the request
Once you are done adding details to the request, click on ‘submit’, to submit the request.
Once submitted this will be visible on the feedback module for further action
Note: Requests added directly from the feedback module are not visible by default to external users on the customer portal or in-app widget.